TrueHang™ Support
We're a small team and we're here for you. Email us with your order number and we'll get it sorted — usually within 24 hours.
✉️ Contact supporttruehangsupport@gmail.com · replies within about 24 hours
Tracking, shipping times, and what to do if it hasn't arrived.
Our 30-day money-back guarantee and how to use it.
Every tool is covered by a lifetime warranty against defects.
We'll make it right — free replacement or a full refund.
Here's exactly what to expect after you order.
Orders are packed and shipped within 1–3 business days, then free U.S. shipping takes about 5–10 business days — with tracking on every order.
As soon as your order ships, we email you a tracking link. If you haven't seen it within a couple of days, check your spam folder, or email us and we'll resend it.
No problem — email truehangsupport@gmail.com with your order number (it's in your confirmation email) and we'll look it up and send it right over.
If a package looks lost or stuck in transit, we'll investigate with the carrier and make it right — a replacement or a refund, your choice.
If it's not for you, send it back.
You have a full 30 days from delivery to request a refund. Email us with your order number and a quick note, and in most cases we'll refund you without asking you to ship anything back.
Once approved, refunds go to your original payment method within 1–3 business days (your bank may take a few more days to show it).
Your TrueHang tool is backed by a lifetime warranty against defects in materials and workmanship. If it ever stops working the way it should because of a defect, email us with your order number and a photo or short description, and we'll arrange a free replacement or refund.
The warranty doesn't cover normal wear, loss, or damage from misuse or accidents.
If your order arrives damaged or defective, or something's wrong or missing, email us within a few days of delivery with your order number and a photo. We'll send a free replacement or a full refund right away — no return needed.