Privacy Policy

This Privacy Policy explains how TrueHang ("TrueHang," "we," "us," or "our") collects, uses, and shares information when you visit or make a purchase from truehang.com (the "Site"). If you have any questions, contact us at truehangsupport@gmail.com.

Information We Collect

When you visit the Site or place an order, we collect: information you provide directly (name, shipping and billing address, email, phone, order details); payment information (processed by our payment providers — we do not store full card numbers); and automatically collected information (IP address, browser and device information, referring pages, and how you interact with the Site, gathered through cookies, pixels, and similar technologies).

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your cart, understand how visitors use the Site, and measure the effectiveness of our advertising. Some are essential; others help us improve performance and personalize marketing. You can control or disable cookies through your browser settings.

Advertising, Meta Pixel, and Conversions API

We advertise on Meta platforms (Facebook and Instagram) and use two tools to measure and improve those ads:

  • Meta Pixel: code on our Site that records actions such as page views, product views, add-to-cart events, and purchases, so we can understand which ads lead to sales and show relevant ads to people likely to be interested in TrueHang.
  • Meta Conversions API: a server-side connection that sends similar event information (such as a purchase and limited associated details) directly from our systems to Meta. Information shared this way is hashed or otherwise protected before it is sent.

These tools may share information such as hashed email addresses, IP address, and details about your activity with Meta, which may use it under its own data policy. To adjust how Meta uses your data for ads, visit your Facebook or Instagram ad preferences and Meta's Privacy Policy.

How We Use Your Information

  • To process, fulfill, and ship your orders and send order and shipping updates.
  • To provide customer support and honor our 90-day money-back guarantee and lifetime warranty.
  • To detect and prevent fraud and keep the Site secure.
  • To measure, target, and improve our advertising.
  • To comply with our legal obligations.

Third Parties We Share Information With

  • Shopify: our e-commerce platform, which hosts the Site and processes order and customer data on our behalf.
  • Meta: for advertising and measurement via the Meta Pixel and Conversions API.
  • Payment processors: Shopify Payments and express wallets (Shop Pay, Apple Pay, Google Pay).
  • Shipping and fulfillment partners: to deliver your order and provide tracking.

We do not sell your personal information for money. We may share limited information with advertising partners as described above, which some laws treat as a "sale" or "sharing" for targeted advertising; you can opt out as described below.

Your Privacy Rights

California (CCPA/CPRA): the right to know what we collect, to request deletion or correction, and to opt out of the sharing of your information for targeted advertising. EU/UK/EEA (GDPR): the right to access, correct, delete, restrict, or object to processing, and to data portability; where we rely on consent you may withdraw it. To exercise any right, email truehangsupport@gmail.com. To opt out of ad tracking, adjust your browser cookie settings, use your device's ad-tracking controls, and manage your ad preferences with Meta.

Data Retention and Security

We keep your information as long as needed to fulfill orders, honor our guarantees and warranty, and meet legal, tax, and accounting requirements. We use reasonable measures to protect it, though no internet transmission is completely secure.

Children's Privacy

The Site is not directed to children under 16, and we do not knowingly collect their information.

Changes to This Policy

We may update this Privacy Policy from time to time; the revised date will appear when we do.

Contact Us

Questions about this Privacy Policy? Email truehangsupport@gmail.com.