We're proud to offer free shipping on all U.S. orders. Here's exactly what to expect after you place your order with TrueHang. Questions about your shipment? Email truehangsupport@gmail.com.
We process and ship orders fast, typically within 24 hours of your purchase (excluding weekends and holidays). Once your order ships, you'll receive a confirmation email with tracking.
After processing, most U.S. orders arrive within about 5 to 10 business days. Delivery times are estimates and can occasionally be affected by carrier delays, weather, or high-demand periods, but we'll always keep you informed if anything comes up.
Every order includes tracking. As soon as your package is on its way, we'll email you a tracking number and link. If you haven't received tracking within a couple of days, check your spam folder or reach out to truehangsupport@gmail.com and we'll resend it.
If your tracking hasn't updated in a while or your package seems lost in transit, contact truehangsupport@gmail.com with your order number and we'll investigate with the carrier and make it right — whether that means a replacement or a refund.
If your order arrives damaged, email us within a few days of delivery with your order number and a photo of the damage. We'll send a free replacement or issue a full refund, no return required.
Please double-check your shipping address at checkout. If you notice a mistake, email us right away and we'll try to update it before your order ships.
TrueHang is focused on serving customers in the United States. Where international shipping is available, rates are calculated at checkout, and any customs duties or import taxes are the responsibility of the recipient.
Email truehangsupport@gmail.com and we'll respond within about 24 hours.