Terms of Service

Welcome to TrueHang. These Terms of Service ("Terms") govern your access to and use of truehang.com (the "Site") and any purchases you make from us. By using the Site or placing an order, you agree to these Terms. Questions can be sent to truehangsupport@gmail.com.

Who We Are

TrueHang operates truehang.com and sells the TrueHang picture-hanging level tool and related products directly to customers in the United States.

Eligibility

You must be at least 18 years old, or the age of majority in your state, and able to enter into a binding contract to purchase from the Site.

Orders and Acceptance

  • When you place an order, you make an offer to buy the products in your cart at the listed price. Your order is accepted once we send an order confirmation and process payment.
  • We reserve the right to refuse, limit, or cancel any order at our discretion, including where we suspect fraud, a pricing error, or product unavailability. If we cancel a paid order, we'll issue a full refund.
  • You are responsible for providing accurate shipping and contact information; we are not responsible for delays or failed deliveries caused by incorrect information.

Pricing and Payment

  • All prices are in U.S. dollars and subject to change without notice. The price that applies to your order is the price shown at checkout.
  • "Compare-at" or crossed-out prices reflect a reference or original price and do not necessarily represent a prior selling price in every market.
  • Discount codes (such as WELCOME10) and automatic promotions are subject to their own terms, cannot be combined unless stated, and may be changed or withdrawn at any time.
  • You authorize us and our payment processors (Shopify Payments and express wallets such as Shop Pay, Apple Pay, and Google Pay) to charge your selected payment method for the total shown at checkout, including any applicable taxes.

Shipping, Refunds, and Warranty

Our Shipping Policy and Refund & Returns Policy are incorporated into these Terms by reference. Every order is backed by our 90-day money-back guarantee and lifetime warranty as described in those policies.

Product Descriptions

We work hard to describe and display our products accurately, but we do not warrant that descriptions, colors, or other content are error-free, and actual products may vary slightly from images on your screen.

Intellectual Property

All content on the Site, including the TrueHang name, logo, text, graphics, images, product photos, and design, is owned by TrueHang or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Site without our prior written permission.

Acceptable Use

You agree not to use the Site for any unlawful purpose, to interfere with its operation or security, to attempt unauthorized access, or to use automated tools to scrape or misuse the Site.

Disclaimer of Warranties

Except for the express 90-day money-back guarantee and lifetime warranty we provide, the Site and products are provided "as is" and "as available" to the fullest extent permitted by law. We disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

To the fullest extent permitted by law, TrueHang and its owners, employees, and partners will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products. Our total liability for any claim relating to a product or order will not exceed the amount you paid for that order.

Governing Law and Disputes

These Terms are governed by the laws of the United States and the state in which TrueHang is established, without regard to conflict-of-law rules. Before pursuing any formal dispute, please contact us at truehangsupport@gmail.com so we can try to resolve the matter directly.

Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted, and the date at the top will reflect the latest revision.

Contact Us

Questions about these Terms? Email truehangsupport@gmail.com.